Shipping

usps: 1-800-275-8777 

Holiday season shipments:

During the months of november and december, you may experience shipping delays due to the holidays, influx of orders and shipping carriers requiring additional time to get you your package. 
Rest assured, our team is working around the clock to ensure we package and process your orders as quickly as possible.
If you have any questions about orders placed during this time, please reach out to customer service customerservice@basebroz.com

Multiple orders:

If you place multiple orders on our website, they will be shipped in separate packages. To ensure you receive your packages as quickly as possible, we are unable to edit orders and combine them into one package. Standard shipping rates will apply.

Tracking products:

We process and package orders Monday – Friday. Once your order is shipped we ask that you please contact the shipping provider for updates regarding shipping and delivery.

Standard shipments:

If you haven’t received your package but your order is marked as delivered, please follow the following steps: 
Please allow 3-5 business days for the package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at customerservice@basebroz.com and we can further assist you. 

International shipments:

International shipments can take up to 30-45 business days to be delivered. 
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply to countries outside of the United States. 
Please check to see if your country allows the shipment of our products. you may be responsible for paying additional dues and taxes. 
If, for whatever reason, your order is seized by customs, we will issue you a refund for the retail amount once all products are returned to us in their original condition, per our return policy. 

Incorrect address:

Once an order is processed for shipment, we are unable to adjust the shipping address. We recommend reaching out to usps to redirect your package.