Please email customer service at customerservice@basebroz.com where we can check on the status of your order. To ensure your order is packaged as quickly as possible, we are unable to cancel orders once they are processed.
FAQs
Yes, our size chart can be found at this link.
We are happy to accept returns within 30 days of your order's delivery date.
Items must be returned in their original condition (unworn, unwashed, unaltered, and unused) to receive your choice of store credit or a refund back to the original payment method.
To submit a return, please email customer service at customerservice@basebroz.com Once we receive your return you will receive your store credit or refund for the retail value of the item(s) purchased.
Please note, orders placed separately cannot be returned together. You will need to submit separate returns to ensure you do not experience a delay in the return process. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
Customers are responsible for return shipments and costs. We will only be able to issue a refund once we receive the item(s). Once you have dropped off your item with your shipping carrier, please be sure to reach out customer service at customerservice@basebroz.com to provide us with your package's tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
No, returned items must be unwashed in their original condition
We accept returns within 30 days from your order's delivery date. We will not be able to accept any returns requested after this 30 day window.
We do not offer exchanges.
We do not offer pre-paid return shipping labels for international returns. If you pay to send the item(s) back to us, please contact customer service at customerservice@basebroz.com with your tracking information. Once the item(s) arrives, we will issue a refund.
No, you would need to process separate returns to ensure you do not experience a delay in receiving your refund. If you have any questions, please contact our customer service team at customerservice@basebroz.com.
We’re sorry you received the wrong item. please reach out to customerservice@basebroz.com with the following: your order number, the item you received, an image of the item you received and the item that you originally purchased. We will send you a return label, upon receiving the item(s) back, we will ship the correct item(s) to you.